About Shipping

All orders are custom orders and are made for each specific customer. All orders have expedited priority. Delivery time is approximately 30 to 60 days (average period of time) from time of order to shipping day.

International delivery is made by International Express Mail Service (EMS) (for dispatching to countries not covered by EMS services, please contact us), and will be shipped with supplementary insurance; however, shipping and insurance methods are also optional and can be handled on a case-by-case circumstance according to the wishes of the customer. EMS shipping rates are weight-based.

Japanese domestic shipments are made by various delivery services according to each shipment. Orders totalling JPY 20,000 or less will be charged a JPY 800 shipping fee. Orders over that amount will be shipped free of charge.

For any special shipping arrangements other than EMS as specified in the online-store, please place your order directly with the customer service department.

Contact us at: info@chibabogu.com

Any local duties or import taxes shall be for the account of the customer.

Tracking Your Shipment

international deliveries are dispatched by postal Express Mail Service (EMS). These shipments are registered and their movements tracked.

When shipping information is provided to you, you may track your order with this site:

http://tracking.post.japanpost.jp/service/jsp/refi/DP311-00100.jsp?locale=en
(Select EMS: "Item No Search")

＊ Please note:

1. Tracking information may take up to one day to be updated in the system.
2. Tracking is available for movement of packages within Japan, and for countries which are cooperating with the international EMS system; however, not all countries are participating. In those cases, you must contact your local postal system for tracking information (as available.)

Cancellation/Returns

All orders are treated as custom-orders. Orders normally require from six, up to 10 or more weeks to produce. Materials are cut from raw stock according to specifications for each individual customer.

Full payment is required at time of order.

Cancellation Policy:

Cancellation of firm orders will be processed according to the following service charge refund schedule:

Within 7 days of reciept of order: 85 percent of billed amount.

Eight days to 14 days after receipt of order: 65 percent of billed amount.

Fifteen days after receipt of order: 50 percent of billed amount.

Please understand that all orders are custom orders, with materials cut to customer's specific requirements, and parts ordered and assembled for each individual order.

Refunds can be made in the form of a credit to the customer's credit card account, or as a in-store credit that may be applied to future purchases.

Return Policy - Simple Return:

Items may be returned under the condition that they are unused and are in like-new condition, including tags and packaging. A 50 percent restocking charge will be applied, and refund of balance can be made in the form of a credit to the customer's credit card account, or as a in-store credit that may be applied to future purchases.

Return freight charges are for the account of the customer.

Return Policy - Return for Replacement of Goods:

Items may be returned for replacement, in cases where a different size or color may be desired. Items may be returned under the condition that they are unused and are in like-new condition, including tags and packaging.

Return freight charges, and charges for delivery of replacement goods are for the account of the customer, and will be made as an additional charge.

We'll compensate the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.), by a coupon. At the time of your next order, just enter the Coupon Code in the "Shopping Cart" page.